Frequently Asked Questions
Everything you need to know about our premium apparel and service.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our items feature a tailored fit, we recommend measuring a similar garment you already own and comparing it to our specifications for the perfect match.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original condition, unworn, unwashed, and with all tags attached to qualify for a full refund or store credit.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your materials sustainably sourced?
At Heart & Soil, we prioritize ethical production. We use organic cotton, recycled fibers, and eco-friendly dyes to ensure our clothing is as kind to the planet as it is to your skin.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Heart & Soil garments?
To maintain the longevity of your apparel, we recommend machine washing cold with like colors and hanging to dry. Avoid bleach and high-heat tumble drying to prevent shrinkage and preserve fabric integrity.